The employees are excellent, they are always very respectful and understanding of people who feel like the loss of a pet is very significant. They don’t act like it’s a business. I was very impressed every time I spoke with anyone on the phone or met them in person. I like that aquamation is environmentally friendly, and the remains are returned to you in a biodegradable container. I got a paw print on canvas and a lock of hair and a HAND WRITTEN note. I would 100% recommend this company to a friend or relative.